Process

PropServ

AI-powered maintenance triage that answers tenant calls 24/7 and dispatches contractors, so your team doesn't have to.

Overview

PropServ takes tenant maintenance off your team's plate. Its AI voice agent answers maintenance calls around the clock, including out of hours, triaging each issue and dispatching an approved contractor without anyone on your side picking up the phone. Tenants get an instant, calm response whatever the hour, genuine emergencies are handled on the spot, and every job flows straight back into Street.co.uk so your records stay accurate and your team wins back hours each week.

Key Features

Out-of-hours call handling
Tenant maintenance calls are answered 24/7 in 36 languages, and if it's a genuine emergency, an emergency contractor is deployed on the spot, even at 2am. No hold queues, voicemail, or expensive out-of-hours call centres.
Contractor database and dispatch
Approved contractors are matched to the job and dispatched automatically.
Native Street.co.uk integration
Jobs, tenant details, and updates sync directly with Street.co.uk, so records stay accurate without double entry.

Key Benefits

Built-in commission on every job.
Earn commission on every maintenance job, or pass it on as a discount to your landlords.
Instant response, less admin.
Tenants get an instant response day or night, while your team saves hours each week on maintenance admin and out-of-hours calls.
Faster fixes with a full audit trail.
Faster contractor dispatch means quicker fixes and a complete record in Street.co.uk.

Getting started

Connect PropServ to Street.co.uk with an API key. The PropServ team will guide you through setup, and you're typically live within days. Once connected, jobs, tenant details, and updates sync automatically between PropServ and Street.co.uk. To get started, contact PropServ at info@propserv.co.