Process

Sorto

Property maintenance and repairs software for UK letting agents. Tenants report, contractors accept, your team stays out of the chase.

Overview

Sorto takes the maintenance back-and-forth off your team's plate. Tenants report repairs through a guided flow that filters out the avoidable ones, contractors accept and update jobs from a single link without needing a login, and every message, quote, and decision sits against the right property. Your team stops being the middleman on every repair, jobs close faster, and you have a clean audit trail when landlords ask what happened.

Key Features

Tenant repair reporting that filters out the noise
Tenants raise issues through a guided flow with self-help and responsibility checks built in, so avoidable repairs get resolved before they reach your inbox.
Contractor adoption without the friction
Contractors accept jobs, post updates, and upload invoices from a unique link, with no login, no app, and no training, so they actually use it instead of falling back to phone calls and WhatsApp.
Smart grouping for nearby repairs
Sorto spots when multiple repairs sit in the same building, street, or postcode and lets you bundle them into a single contractor visit, cutting callouts and contractor bills.

Key Benefits

Less chasing, less admin.
Repairs move forward without your team sitting in the middle of every email and phone call.
Faster job completion.
When contractors, tenants, and property managers stay in one system, jobs stop stalling on a missed phone call. Repairs close in days, not weeks.
One audit trail per repair.
Every message, quote, and decision lives in one place per job, so landlord reports and end-of-tenancy reviews stop being a fishing expedition.

Getting started

Sorto is set up via a short onboarding call with their team. Book your account setup here. Once your account is live, your Sorto data flows alongside the rest of your property management in Street.co.uk.

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